Issue loading the UserTesting platform

Incident Report for UserTesting

Resolved

This incident has been resolved.
Posted Sep 08, 2025 - 07:53 PDT

Update

We are continuing to monitor for any further issues.
Posted Sep 08, 2025 - 07:22 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 08, 2025 - 07:22 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 08, 2025 - 07:21 PDT

Investigating

We are seeing reports of issues loading the platform. We are currently investigating and will share an update asap.
Posted Sep 08, 2025 - 06:40 PDT
This incident affected: Customer Dashboard (Dashboard).