All Systems Operational
Logged Out Application Operational
90 days ago
100.0 % uptime
Today
Marketing Site ? Operational
UserTesting Blog ? Operational
Engineering Blog ? Operational
Log in form ? Operational
90 days ago
100.0 % uptime
Today
Ordering Operational
90 days ago
100.0 % uptime
Today
Test Launch Flow ? Operational
90 days ago
100.0 % uptime
Today
Login Portal ? Operational
App Uploading ? Operational
App Hosting ? Operational
App Distribution Operational
iOS App Signing Operational
Prototype Hosting Operational
90 days ago
100.0 % uptime
Today
Information Architecture Tools ? Operational
90 days ago
100.0 % uptime
Today
Customer Dashboard Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
99.99 % uptime
Today
Study Results Operational
90 days ago
100.0 % uptime
Today
Insights Summary Operational
90 days ago
100.0 % uptime
Today
Video Management Operational
90 days ago
100.0 % uptime
Today
Video Playback ? Operational
CDN Operational
External Video Uploads ? Operational
90 days ago
100.0 % uptime
Today
Highlight Reel Editor ? Operational
90 days ago
100.0 % uptime
Today
Session video uploads ? Operational
90 days ago
100.0 % uptime
Today
Recording Services Operational
Android Recorder ? Operational
iOS Recorder ? Operational
Desktop Recorder ? Operational
Video Uploader ? Operational
Live Conversations Operational
Chrome Recorder Extension Operational
Fulfillment Services Operational
90 days ago
100.0 % uptime
Today
Test Distribution ? Operational
Tester Dashboard ? Operational
Applicant Process ? Operational
My Recruit ? Operational
90 days ago
100.0 % uptime
Today
Tools & Services Operational
Payment Processing ? Operational
Internal Tools ? Operational
Credit Allocation ? Operational
Help Center Operational
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Chat widget Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Share to Slack ? Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Meetings Operational
Zoom Zoom Software Operational
Zoom Zoom Video Webinars Operational
Usermuse.com ? Operational
handrailux.com ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Site Uptime
Fetching
Past Incidents
May 23, 2024

No incidents reported today.

May 22, 2024
Resolved - We confirm this incident has been fully resolved. If you are seeing this issue still, please update the iOS app to the latest version (10.2). Apologies for the inconvenience.
May 22, 02:43 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 16:50 PDT
Identified - There is an issue preventing some iOS contributors from logging into the UserTesting iOS recorder application. This may mean iOS studies will take a little bit longer to fill than expected.
May 21, 08:40 PDT
Resolved - This incident has been resolved. We have confirmed that surveys work as expected. Apologies for the inconvenience.
May 22, 02:40 PDT
Monitoring - The issue with duplicating new surveys has been addressed.

The team is actively working on fixing the data for any older surveys. While this data correction is ongoing, there may still be issues with duplicating older surveys, but new survey duplication will function correctly.

Thank you for being so patient as we resolve this issue.

May 21, 05:35 PDT
Update - We have identified the issue and our team is working on resolving the issue as soon as possible. Thank you for your patience!
May 21, 02:27 PDT
Identified - When a Survey using invite network is duplicated, there's an issue in the new draft preventing the Audience tab from loading.
As a workaround, we recommend creating a new Survey instead of duplicating the Survey that uses invite network.

May 20, 13:04 PDT
Investigating - We are currently investigating an issue preventing the Audience tab from loading in some Survey drafts
May 20, 12:10 PDT
May 21, 2024
May 20, 2024
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
Resolved - The incident has been resolved, and the application is now back accessible. Apologies for the inconvenience!
May 13, 02:58 PDT
Identified - We have identified the issue and are working to restore the access. Thank you for your patience.
May 13, 02:54 PDT
Investigating - We are receiving reports of users having issues accessing the platform. We are investigating and will hopefully restore service as soon as possible. Thanks!
May 13, 02:43 PDT
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.