All Systems Operational
Uptime over the past 90 days. View historical uptime.
Logged Out Application Operational
90 days ago
100.0 % uptime
Today
Marketing Site ? Operational
UserTesting Blog ? Operational
Engineering Blog ? Operational
Log in form ? Operational
90 days ago
100.0 % uptime
Today
Ordering Operational
90 days ago
99.42 % uptime
Today
Test Launch Flow ? Operational
90 days ago
99.99 % uptime
Today
Login Portal ? Operational
App Uploading ? Operational
App Hosting ? Operational
App Distribution Operational
iOS App Signing Operational
Prototype Hosting Operational
90 days ago
99.99 % uptime
Today
Information Architecture Tools ? Operational
90 days ago
98.28 % uptime
Today
Customer Dashboard Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
99.99 % uptime
Today
Study Results Operational
90 days ago
99.99 % uptime
Today
Insights Summary Operational
90 days ago
99.99 % uptime
Today
Video Management Operational
90 days ago
100.0 % uptime
Today
Video Playback ? Operational
Video Transcription Operational
CDN Operational
External Video Uploads ? Operational
90 days ago
100.0 % uptime
Today
Highlight Reel Editor ? Operational
90 days ago
100.0 % uptime
Today
Session video uploads ? Operational
90 days ago
100.0 % uptime
Today
Recording Services Operational
Android Recorder ? Operational
iOS Recorder ? Operational
Desktop Recorder ? Operational
Video Uploader ? Operational
Live Conversations Operational
Chrome Recorder Extension Operational
Fulfillment Services Operational
90 days ago
100.0 % uptime
Today
Test Distribution ? Operational
Tester Dashboard ? Operational
Applicant Process ? Operational
My Recruit ? Operational
90 days ago
100.0 % uptime
Today
Tools & Services Operational
Payment Processing ? Operational
Internal Tools ? Operational
Credit Allocation ? Operational
Help Center Operational
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Chat widget Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Share to Slack ? Operational
90 days ago
100.0 % uptime
Today
Zoom Zoom Meetings Operational
Zoom Zoom Software Operational
Zoom Zoom Video Webinars Operational
Usermuse.com ? Operational
Voicebase /V3 API - US Operational
Voicebase /V3 API - EU Operational
Voicebase Processing Cluster - EU Operational
handrailux.com ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance Mar 24, 2023 02:00-02:45 PDT
We will be performing some planned database maintenance on the UserTesting Platform on Friday 24th March from 2-2.45am Pacific Time. During this time, the UserTesting Platform will be offline and display a maintenance page.
Posted on Mar 20, 2023 - 10:11 PDT
System Metrics Month Week Day
Site Uptime
Fetching
Past Incidents
Mar 21, 2023

No incidents reported today.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023
Investigating issues around parts of the application not working
Resolved - This issue is now fully resolved - thank you for your patience.
Mar 15, 14:12 PDT
Monitoring - Thank you for your patience! We have implemented a fix and are actively monitoring it.
Mar 15, 14:05 PDT
Identified - We believe we've identified the issue and are working on a fix.
Mar 15, 14:00 PDT
Update - We are continuing to investigate this issue.
Mar 15, 13:59 PDT
Investigating - We’re investigating various issues of the application not loading data correctly. We will update this page as we have more information about the status of the issue.
Mar 15, 13:59 PDT
Degraded Performance: Test Feed Auto-Update Functionality
Resolved - This issue is now fully resolved - thank you for your patience.
Mar 15, 12:09 PDT
Monitoring - Thank you for your patience! We have implemented a fix and are actively monitoring the health of Test Notifications. We will update status.usertesting.com with any relevant information.
Mar 15, 07:05 PDT
Identified - We have identified the issue with the "New Test" notifications for the contributor test feed. Our Engineering team is in the process of implementing a fix.
Mar 14, 11:56 PDT
Investigating - We’ve received reports that the "New Test" notifications for contributors are not behaving correctly. The Test Feed is not auto-updating correctly, and there is an increase in email notifications. Turnaround time might be affected as a result.
Our engineering team is actively investigating.
Mar 14, 11:13 PDT
Mar 14, 2023
Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023
Classic Card Sort on iOS devices is not functional
Resolved - This incident has been resolved.
Mar 9, 08:05 PST
Identified - The issue has been identified and a fix is being implemented.
Mar 8, 14:05 PST
Mar 8, 2023
Mar 7, 2023
Classic Card Sort on iOS devices is not functional
Resolved - This incident has been resolved.
Mar 7, 22:23 PST
Investigating - We are currently investigating this issue.
Mar 3, 13:18 PST
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