UserTesting platform log-in issue

Incident Report for UserTesting

Resolved

This incident has been resolved.

Posted Jan 04, 2024 - 17:22 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 04, 2024 - 15:58 PST

Identified

There's currently an issue preventing users from logging into their accounts on the UserTesting platform. We've identified the issue and are working to implementing a fix.

Posted Jan 04, 2024 - 15:48 PST

This incident affected: Customer Dashboard (Dashboard), Ordering (Login Portal), Fulfillment Services (Tester Dashboard), and Logged Out Application (Log in form).