Delay in processing uploaded videos

Incident Report for UserTesting

Resolved

The incident has now been resolved. Thanks for your patience and apologies for the incovenience.

Posted Jan 11, 2024 - 04:23 PST

Monitoring

A fix has been implemented and videos should become available in your dashboard soon. We are monitoring the process and will update once all videos have been processed.

Posted Jan 11, 2024 - 01:56 PST

Investigating

We are investigating an issue delaying the processing of uploaded videos. There might be a delay showing recently completed session videos on your dashboard

Posted Jan 10, 2024 - 16:36 PST

This incident affected: Recording Services (Video Uploader) and Video Management (Session video uploads).