Issues when resuming or launching studies in the platform

Incident Report for UserTesting

Resolved

The incident has been resolved.
Posted Oct 14, 2026 - 09:35 PDT

Monitoring

A fix has implemented and studies should be able to be launched and resumed now. We will be monitoring the situation to ensure there is no further impact.
Posted Oct 14, 2026 - 09:16 PDT

Identified

We are aware of issues blocking resuming or launching studies in the platform. Our team has identified the issue and is working on a solution that will restore the system shortly. Apologies for the inconvenience and thank you for your patience.
Posted Oct 14, 2026 - 08:34 PDT
This incident affected: Ordering (Test Launch Flow).
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