UserTesting interface running slow

Incident Report for UserTesting

Resolved

This incident has been resolved.
Posted Jan 23, 2026 - 08:45 PST

Update

We are continuing to monitor the situation closely. Our team is actively assessing and we will share updates as soon as possible.
Posted Jan 23, 2026 - 00:30 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 22, 2026 - 09:22 PST

Investigating

The team has identified that some services are running slower than usual. We're looking into normalising the services.
Thank you for your patience.
Posted Jan 22, 2026 - 08:32 PST
This incident affected: Customer Dashboard (Dashboard, Study Results, Insights Summary).