Delayed Payments

Incident Report for UserTesting

Resolved

The issue is fully fixed, all payments have been processed and the system is back to normal. Apologies for the inconvenience and thank you for the patience.

Posted Oct 07, 2025 - 02:08 PDT

Monitoring

We have now resolved the issue impacting payments for some test types. Missing payments will be sent to affected contributors over the course of today. Thank you for your patience while we fixed things!

Posted Oct 06, 2025 - 03:01 PDT

Identified

We are aware of an issue affecting the delivery of some payments scheduled from October 1st onward. The underlying cause has been identified, and we are actively working on a resolution. Updates will be provided as soon as more information is available.

Posted Oct 03, 2025 - 01:57 PDT

This incident affected: Tools & Services (Payment Processing).