Delays in study response collection

Incident Report for UserTesting

Resolved

This incident has been resolved.

Posted Oct 22, 2026 - 00:44 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 21, 2026 - 05:18 PDT

Identified

We have identified an issue causing some delays in study response rates. We are actively working to resolve the issue and will share an update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.

Posted Oct 21, 2026 - 02:06 PDT

This incident affected: Fulfillment Services (Test Distribution).