A fix has been implemented and we are monitoring the results.
Posted May 19, 2026 - 09:16 PDT
Update
We have stabilized the issue affecting our authentication service and are continuing to monitor performance closely.
Our team is still actively working to resolve the slow loading times that some customers may be experiencing.
We’ll continue to share updates as we make progress.
Posted May 19, 2026 - 05:48 PDT
Update
We are continuing to work on a fix for this issue.
Posted May 19, 2026 - 03:11 PDT
Update
We are continuing to work on a fix for this issue.
Posted May 19, 2026 - 03:05 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 19, 2026 - 01:12 PDT
Investigating
We are currently investigating reports that the UserTesting platform is responding more slowly than usual.
Our team is actively working to identify the cause and restore normal performance as quickly as possible. We will continue to share updates here as we learn more.
Thank you for your patience.
Posted May 19, 2026 - 01:04 PDT
This incident affected: Ordering (Test Launch Flow) and Customer Dashboard (Dashboard).