Single Sign On login issue for some users

Incident Report for UserTesting

Resolved

This issue is now fully resolved - thank you for your patience.

Posted Mar 21, 2024 - 14:38 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 20, 2024 - 15:02 PDT

Identified

We have identified an issue with the login to our platform for some of our Single Sign On users, that shows a 503 error page.

Our Engineering team is in the process of implementing a fix and will be monitoring as we deploy it. For a workaround, access to the platform should be available when switching browsers or in an incognito window. For more information, please contact support@usertesting.com. Apologies for the inconvenience.

Posted Mar 20, 2024 - 09:24 PDT

This incident affected: Logged Out Application (Log in form).